...really is top notch. They're sending me out a replacement based on the images that I sent to them. They emailed back asking for an address to send to and the batch number from the box. Very reasonable. I think they're going to be sending me the part that is damaged, which is perfectly reasonable. I've seen them send whole sprues before, but that seems crazy excessive in this case.
Christmas is kicking my ass. Hopefully, I'll have more time to hobby after the 25th. For now though, sweet sleep is calling to me.